Mantella IT Support Services specialises in the following service offerings to our clients:
Mantella IT Support Services provide end-to-end desktop and printer management. Some of these services include remote management on desktop support through automated tools, asset management deployment, break-fix and IMACD. We have highly skilled engineers to provide these services to our client on all OEM platforms and we keep on investing in our people to keep this skilled at this level.
Mantella IT Support Services has a single, dedicated Service desk that handles all our clients daily fault calls. Our call logging system has been designed around the ITIL methodology to ensure that all fault calls are done in the service levels of our clients. We have integrated the Engineers PDA's with the call logging system to get more accurate SLA Times. Our clients can also view the status of their fault calls on our website 24 hours.
Mantella IT Support Services is part of the Sizwe Africa IT Group. With the backing of the Sizwe Africa IT group, that achieved Gold status in Cisco and Silver in 3Com we can support our clients with our highly skilled engineers nationally.
Mantella IT Support Services can offer the following services to our clients under this division.
- Data Cabling (Certified in Molex, Krone, Systimax, Panduit, Nexans)
- Design & Consulting
- Project Management
- Electrical services
- Civil and Construction services
- Data Centre Services (Server Cabinets, Access Control, Air Conditioning, UPS, CCTV, Generators, Fire protection, Environmental Management Control, Building Management services)
- Telecommunication solutions